Design for the Person Who Uses It Eight Hours a Day
Enterprise software is judged not by first impression, but by the four hundredth repetition of the same task by a user who did not select the tool. That's why we design for density, speed, error recovery, and the edge cases that consumer design patterns don't have to endure.
Why Consumer Design Patterns Fail in Enterprise Software
Expert Users, Not New Users
Density is a Feature
Error Recovery Over Error Prevention
The Edge Cases Are Part of the Job
Design That Can't Be Built Isn't Complete Design
What We Do
Research
We conduct contextual interviews with actual users, observe workflows, and analyze workarounds. We look at the “shadow systems” that emerge, like Excel spreadsheets, and understand the real problems users have. That often means discovering things users didn't think to mention in a formal survey.
Information Architecture
We design navigation, hierarchy, and vocabulary so that the system reflects the real world and the mental model of the user, not just the database.
Interaction Design
We design flows, states, and behaviors. We think about loading, empty, partial, error, denied, and offline states. The interactions that are most likely to fail are often the ones that aren't even on the design spec.
Interface Design
We design the information density, scannability, and accessibility for a long-desktop-screen user experience. We pay attention to typographic and color contrast to ensure readability on a warehouse floor or hospital desk.
Design Systems
We design component libraries with well-documented behavior and accessibility requirements. We implement design systems, making sure that code and design evolve together, in a technology stack-specific way (Storybook, design tokens, Tailwind, etc.).
Prototyping and Validation
We prototype interactions, components, and flows most critical for validation before engineering investment is made.
Design QA
We review built software against design specs to ensure that the implementation meets the user experience requirements.
Brand and Marketing Design
We provide logo design, identity development, and supporting collateral as an enabler for clients who buy broader design services from us.
Accessibility as a build requirement
We embed accessibility consideration in the design system and ensure conformance with WCAG 2.2 AA. We perform automated and manual accessibility audits using tools such as axe, WAVE, NVDA, VoiceOver, and others.
For U.S.-based organizations, accessibility can also be part of the legal and regulatory compliance with the ADA. For public-sector organizations and federal contractors, Section 508 compliance often applies. Either way, trying to retrofit accessibility into a product at launch is much less effective than designing it in from the start.
Design Inside the Engagement, Not Before It
Discovery
Research, current-state analysis, and identification of the riskiest workflows.
Architecture
Information architecture and key flow design happen in parallel with technical architecture design.
Delivery
Design happens one or two increments ahead of engineering, with design QA of the committed work.
Ongoing
We maintain and evolve the design system alongside the product.
Design and technology stack
We design for engineers, not for executives. That means working inside the same delivery cadence, reviewing the same work, and responding to the same feedback. We don't design in a vacuum and then hand off a document. That limits the value we deliver as well as the ability for engineering to adopt and adapt our work.
- Design
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Figma
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FigJam
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- Prototyping
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Figma
- ProtoPie
- coded prototypes
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- Design Systems
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Storybook
- design tokens
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Tailwind
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shadcn/ui
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Material
- Fluent
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- Research
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Maze
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Dovetail
- UserTesting
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Hotjar
- Microsoft Clarity
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- Accessibility
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- axe
- WAVE
- NVDA
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VoiceOver
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Lighthouse
- Brand
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Adobe Creative Suite
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After Effects
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Blender
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Frequently Asked Questions
Get a range for your design work
Start with a UX assessment
Two weeks. We review the product with real users, map where the workflow breaks, and hand you a prioritized list of what to fix and what it's worth.
