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Retail & Commerce

One inventory number that every system that touches it agrees on.

Multi-channel retail breaks on data disagreement long before it breaks on traffic. We build the orchestration layer that keeps web, marketplace, store, and warehouse telling the same story.

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Helping retailers meet modern customer expectations

Retail technology built around the customer

Vortex Web Innovate is a provider of retail and commerce solutions that seeks to resolve various challenges associated with the modern retail environment. The most common user expectations are convenience and a personal touch. Contemporary consumers have many options at their disposal, so they are more inclined to choose those who can offer a tailored approach, addressing their specific requests and requirements.

Problem

What breaks in modern retail

Disconnected Systems

Many organizations use multiple e-commerce platforms, enterprise resource planning software, customer relationship management applications, payment systems, distribution chains, and other relevant tools. As a result, it may become impossible to establish integration and synchronization, maintaining an adequate overview of all processes.

Elevated Customer Expectations

Many customers have become accustomed to high-quality services, which makes the contemporary marketplace highly demanding. Users are now looking for ways to choose products using convenient technologies, being able to address their requests and questions at any moment.

Complicated Inventory Management

There is a need to monitor a wide range of supplies, ensuring that there is neither a surplus nor a deficit. Another important aspect is the possibility of different sales channels, marketplaces, warehouses, and retail outlets having inconsistent levels of goods.

Various Repetitive Procedures

Retailing often involves the implementation of numerous monotonous activities, including order management, cataloging, inventory, reporting, and other relevant processes. These procedures can be associated with substantial expenses and the potential for human error.

Lack of Insights

Many conventional retail systems lack the ability to provide integral insights concerning the collected data. At the same time, modern analytics and artificial intelligence can process this information, providing valuable patterns that can be instrumental in improving performance.

Data Security Concerns

It is crucial to ensure the safety and privacy of customers' data, protecting the information from unauthorized access and attacks.

Solutions for scalable commerce

What we build

headless commerce, inventory and order orchestration, marketplace platforms.

Headless and composable commerce platforms
Order management and distributed order orchestration
Inventory visibility across channels and locations
Marketplace integration and management
Store systems and POS integration
Loyalty and customer data platforms
Peak readiness engineering
ERP and WMS integration
See Commerce Engineering →
Security and compliance by design

Compliance

Secure customer data profile storage, purchase history, personal, and business data handling while providing appropriate access control and encryption.
Developing and designing secure payment processing chains and systems that protect card data and reduce fraud.
Establishing and designing authentication, authorization, and user account management procedures and securing customer data, employees, and administrative accounts.
Designing procedures and systems around fraud management, suspicious activity detection, and control systems to secure online commerce platforms.
Securing all API connections to and from the payment processing platform including inventory systems, CRM, ERP, payment processors, and other relevant systems.
Developing and designing data protection and compliance procedures around data processing, consent, retention, and security controls to meet all relevant data protection standards.
Designing procedures and systems that record customer access, administrative, transaction, and system activity for audit and investigative purposes.
Securing the application's software systems and cloud infrastructure while ensuring continuous risk reduction, monitoring, and improvement procedures.

Talk to someone who's worked in your constraints

Two weeks of technical discovery, a written architecture assessment, and an honest read on what your regulatory environment makes expensive.

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Enterprise product engineering since 2011. AI systems, SaaS platforms, and the infrastructure underneath them.

Union Street
Easthampton, MA 01027, United States

+1 (888) 988-4418
info@vortexwebinnovate.com

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